Terms of Service

Last updated: October 15, 2025

The following terms and conditions govern all use of the shipdon.com website and platform, and all content, services and products available at or through the platform (collectively, "Platform"). The Platform is owned and operated by ShipDon Logistics Management Solution (LMS) . By accessing or using any part of the Platform, you agree to become bound by these terms and conditions.

1. Definitions

• Platform: ShipDon Logistics Management Solution (LMS) logistics automation platform, including shipdon.com, portal.shipdon.com, mobile applications, APIs, and all related services
• Content: Information, analytics, reports, dashboards, features, functionality, automation tools, and logistics data provided through the Platform
• ShipDon Logistics Management Solution (LMS): ShipDon Logistics Management Solution (LMS) and all subsidiary companies
• You/Customer: The individual or entity using the Platform and agreeing to these terms

2. Platform Usage

The ShipDon Logistics Management Solution (LMS) Platform is provided solely for the use of current and potential ShipDon Logistics Management Solution (LMS) customers to automate and optimize their logistics operations. The Platform may not be used by any other person or entity, or for any other purpose.

Specifically, all shipping analytics, cost optimization tools, carrier management features, and automation services may only be used by authorized customers to manage their own logistics operations. Unless specifically authorized by ShipDon Logistics Management Solution (LMS), use of the Platform to provide information to or for the benefit of competitors or unauthorized third parties is expressly prohibited.

3. Account Registration and Security

To access the ShipDon Logistics Management Solution (LMS) Platform, you must register for an account and provide accurate, current information. You agree to:

• Provide accurate and complete registration information
• Maintain and promptly update your account information
• Maintain the confidentiality of your login credentials
• Immediately notify ShipDon Logistics Management Solution (LMS) of any unauthorized access to your account
• Be responsible for all activities that occur under your account
• Ensure proper logout from your session after each use

4. Services Provided

ShipDon Logistics Management Solution (LMS) provides the following logistics automation services:

• Automated shipping and carrier management
• Real-time logistics analytics and reporting
• Cost optimization and route planning
• Multi-carrier shipping platform integration
• Tracking and visibility tools
• API access for system integrations
• Workflow automation and business rules
• Performance monitoring and alerts

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate shipment and business data
• Ensure all shipments comply with applicable laws and regulations
• Use the Platform in accordance with these terms and applicable laws
• Pay all subscription fees and charges according to agreed terms
• Maintain appropriate data backup and security practices
• Notify ShipDon Logistics Management Solution (LMS) immediately of any platform issues or security concerns
• Comply with carrier requirements and shipping regulations

6. Pricing and Payment

• Subscription fees are based on your selected plan and usage tier
• Payment is due according to your subscription billing cycle
• Late payments may result in service suspension and additional charges
• We reserve the right to modify pricing with 30 days notice
• Additional charges may apply for premium features or overage usage
• Refunds are provided according to our refund policy

7. Intellectual Property

This Agreement does not transfer from ShipDon Logistics Management Solution (LMS) to you any ShipDon Logistics Management Solution (LMS) or third-party intellectual property. All rights, title, and interest in and to such property will remain solely with ShipDon Logistics Management Solution (LMS). The ShipDon Logistics Management Solution (LMS) name, logo, platform features, and all other trademarks used in connection with the Platform are trademarks or registered trademarks of ShipDon Logistics Management Solution (LMS) or our licensors.

8. Service Availability and Changes

ShipDon Logistics Management Solution (LMS) may discontinue, suspend, or modify the Platform at any time with reasonable notice. We may block, terminate, or suspend your access to the Platform for violation of these terms or for any other reason at our sole discretion.

9. Disclaimer of Warranty

THE PLATFORM AND ITS CONTENT ARE PROVIDED "AS IS". SHIPDON LOGISTICS MANAGEMENT SOLUTION (LMS) AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ShipDon Logistics Management Solution (LMS) does not warrant that the Platform will meet all requirements or that its operation will be uninterrupted or error-free. No oral or written information given by ShipDon Logistics Management Solution (LMS) shall create a warranty.

10. Limitation of Liability

USE OF THE PLATFORM IS AT YOUR SOLE RISK. SHIPDON LOGISTICS MANAGEMENT SOLUTION (LMS) WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS IN OR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS.

11. Governing Law

This Agreement and your use of the ShipDon Logistics Management Solution (LMS) Platform is governed by the laws of the United States and the State of Delaware. Any disputes must be resolved through binding arbitration or in courts within Delaware jurisdiction.

Contact Information

For questions about these Terms, please contact us: