Frequently Asked Questions

ShipDon Logistics Management Solution (LMS) is a comprehensive logistics automation platform that streamlines your shipping operations. Our platform connects to multiple carriers, automates rate shopping, optimizes routing, and provides real-time tracking and analytics to improve efficiency while eliminating manual processes.

You can be up and running in under 48 hours. Our automated onboarding process handles carrier integrations, system setup, and basic configurations. Most businesses see immediate efficiency improvements and operational benefits from day one.

ShipDon Logistics Management Solution (LMS) automates rate shopping, carrier selection, label generation, tracking notifications, exception handling, and analytics reporting. Our AI engine optimizes routing decisions and automatically selects the most efficient shipping options based on your preferences.

Our platform automatically compares rates across multiple carriers in real-time, factors in delivery requirements, and selects the optimal shipping method. Advanced analytics identify patterns and opportunities for operational optimization and improved efficiency.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. During the trial, you'll see real efficiency improvements and operational benefits, helping you make an informed decision about continuing with our platform.

ShipDon Logistics Management Solution (LMS) integrates with popular e-commerce platforms (Shopify, WooCommerce, Magento), ERPs (SAP, NetSuite, QuickBooks), WMS systems, and major carriers (UPS, FedEx, DHL, USPS). We also provide REST APIs for custom integrations.

Most standard integrations are completed within 24-48 hours using our automated setup process. Complex custom integrations may take 1-2 weeks. Our technical team handles the entire process, ensuring minimal disruption to your operations.

We provide 24/7 email support, live chat during business hours, comprehensive documentation, video tutorials, and dedicated account management for enterprise customers. Priority support is available for critical issues.

Yes! We provide comprehensive onboarding training, ongoing education sessions, and customized training programs for your team. Our goal is to ensure your staff is confident and efficient using the ShipDon Logistics Management Solution (LMS) platform.