Privacy Policy

Last updated: October 15, 2025

ShipDon Logistics Management Solution (LMS) ("ShipDon Logistics Management Solution (LMS)," "we," "our," or "us") operates shipdon.com and portal.shipdon.com. It is ShipDon Logistics Management Solution (LMS)'s policy to respect your privacy regarding any information we may collect while operating our platform and websites.

1. Website Visitors

Like most website operators, ShipDon Logistics Management Solution (LMS) collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ShipDon Logistics Management Solution (LMS)'s purpose in collecting non-personally identifying information is to better understand how our visitors use our logistics automation platform.

From time to time, ShipDon Logistics Management Solution (LMS) may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website. ShipDon Logistics Management Solution (LMS) also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users engaging with our platform features.

2. Information We Collect

Personal Information

Certain visitors to ShipDon Logistics Management Solution (LMS)'s platform choose to interact with ShipDon Logistics Management Solution (LMS) in ways that require us to gather personally-identifying information. The amount and type of information that ShipDon Logistics Management Solution (LMS) gathers depends on the nature of the interaction:

• Name and contact information (address, phone number, email)
• Business information (company name, tax ID, business address)
• Shipping and billing addresses for logistics operations
• Payment information for platform subscriptions and services
• Shipment data including sender/recipient details, package contents, and tracking information
• Platform usage data and preferences

Platform Data

• Shipping analytics and performance metrics
• Cost optimization data and recommendations
• Carrier performance and routing information
• Integration data from connected systems (WMS, ERP, etc.)
• API usage and automation workflow data

3. How We Use Your Information

ShipDon Logistics Management Solution (LMS) uses your information to provide and improve our logistics automation platform:

• Platform Services: Processing shipments, optimizing routes, tracking packages, and providing logistics analytics
• Automation: Enabling automated workflows, carrier selection, and cost optimization
• Communication: Sending platform updates, shipment notifications, and responding to support inquiries
• Billing: Processing subscription payments and maintaining billing records
• Support: Providing technical assistance and resolving platform issues
• Analytics: Generating insights and reports to improve shipping performance
• Compliance: Meeting legal and regulatory requirements for logistics operations
• Security: Preventing fraud and ensuring platform security

4. Information Sharing and Protection

ShipDon Logistics Management Solution (LMS) discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on ShipDon Logistics Management Solution (LMS)'s behalf or to provide services available through our platform.

We may share information with:

• Shipping carriers and logistics partners for order fulfillment
• Payment processors for subscription and transaction processing
• Technology service providers that help operate our platform
• Legal authorities when required by law or to protect rights and safety

ShipDon Logistics Management Solution (LMS) will not rent or sell personally-identifying information to anyone. We take all measures reasonably necessary to protect against unauthorized access, use, alteration or destruction of personally-identifying information.

5. Cookies and Tracking

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. ShipDon Logistics Management Solution (LMS) uses cookies to help identify and track visitors, their usage of the ShipDon Logistics Management Solution (LMS) platform, and their access preferences.

ShipDon Logistics Management Solution (LMS) visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ShipDon Logistics Management Solution (LMS)'s platform, with the drawback that certain features may not function properly without cookies.

6. Data Security and Storage

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure cloud infrastructure with regular security audits
• Multi-factor authentication for platform access
• Regular security updates and monitoring
• Employee training on data protection best practices

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and download your personal data
• Correct or update your information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Control cookie preferences through your browser

8. Business Transfers

If ShipDon Logistics Management Solution (LMS), or substantially all of its assets, were acquired, or in the unlikely event that ShipDon Logistics Management Solution (LMS) goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ShipDon Logistics Management Solution (LMS) may continue to use your personal information as set forth in this policy.

9. Children's Privacy

The ShipDon Logistics Management Solution (LMS) platform is intended for business use and is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

10. Privacy Policy Changes

Although most changes are likely to be minor, ShipDon Logistics Management Solution (LMS) may change its Privacy Policy from time to time. ShipDon Logistics Management Solution (LMS) encourages visitors to frequently check this page for any changes. If you have a ShipDon Logistics Management Solution (LMS) account, you might also receive an alert informing you of these changes. Your continued use of this platform after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: